Återbetalningspolicy

Return and Refund Policy

Last updated: 14.01.2025

Thank you for shopping at Good Day Shopping. We value your satisfaction and aim to provide high-quality products and exceptional service. This return and refund policy applies to purchases made through our website and is in line with Printful's dropshipping guidelines for EU customers.

1. General Policy

Due to the made-to-order nature of our products, we do not accept returns or exchanges unless the item is defective, damaged, or there is an issue with the order. Please review the details below for eligibility and further steps.

2. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, you are eligible for a replacement or refund.

How to Report an Issue:

  1. Timeframe: Contact us within 14 days of receiving the item.
  2. Details Needed: Provide your order number, a description of the issue, and clear photos of the product (showing the defect or damage).
  3. Contact Us: Email us at gooddayshopping@outlook.com.

We will review your claim and, if approved, send a replacement or process a refund.

3. Order Not Received

If your order is lost in transit, we will replace or refund your purchase.

  • Orders are considered lost if the tracking information confirms no delivery within 21 business days for EU orders.

4. Refunds

Refunds are processed in the following circumstances:

  • The item is defective or damaged.
  • The wrong product was delivered.
  • The order is lost in transit.

Refund Process:

  • Approved refunds will be credited back to your original payment method.
  • Refunds typically take 5–10 business days to process, depending on your bank or payment provider.

5. Non-Refundable Situations

We do not provide refunds or accept returns for the following:

  • Incorrect size orders due to customer error. Please refer to our sizing chart before purchasing.
  • Change of mind after the order has been processed.
  • Items that have been used, washed, or altered after delivery.

6. EU Consumer Rights

Under EU consumer laws, you have the right to cancel your order within 14 days of receiving it. However, this does not apply to personalized or custom-made products, including items produced on demand.

If you believe your situation warrants special consideration, please contact us, and we will do our best to resolve your issue.

7. Shipping Costs

  • If a return or exchange is approved, we will cover shipping costs for defective, damaged, or incorrect items.
  • For all other returns (if applicable), the customer is responsible for return shipping.

8. Contact Us

For any questions or concerns about our return and refund policy, feel free to reach out:

  • Email: gooddayshopping@outlook.com
  • Phone: +358458409133 (WhatsApp txt only)

We are here to help and ensure your experience with Good Day Shopping is seamless and satisfactory.

This policy ensures compliance with Printful's dropshipping terms and EU consumer protection laws.